Vyve Broadband Reviews

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We had Northland Cable for the last 6 years with cable TV, internet, and telephone bundle. Along comes Vyve and the first time we call for internet service we spent 4 days trying to straight out an e-mail server problem and 3 different tech tried to fix it. The last...
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1 comment
#2036812

poor service since vyve took over Northland

ID
#2341527 Review #2341527 is a subjective opinion of poster.
Service
Vyve Broadband Technical Support
Cons
  • Customer service is very inept
Preferred solution
Deliver product or service ordered

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New Reviewer
Unsatisfied customer! I try to get an extra line connected to my home for Wi-Fi service in my she shed. And I have been told that the technician says that I have a business in my building that I do not have. And I have been on the phone several times arguing with an...
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ID
#2689033 Review #2689033 is a subjective opinion of poster.
Pros
  • Internet when it works
Cons
  • Customer service have no clue about products
Preferred solution
Let the company propose a solution
New Reviewer

No cable or internet

we had vyve installed the cable tv a month go adults never worked and I ct get through to get help goin to att
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ID
#2650249 Review #2650249 is a subjective opinion of poster.
Location
Westlake, Louisiana
Preferred solution
Deliver product or service ordered

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New Reviewer

Billing

I was with Eagle for six years I moved my business and I was up sailed by a gentleman named Nolan we all know what he did the company knows what he did I went from $150 bill to almost $600 for crap that I dont use. Go anywhere but here

User's recommendation: Do not use.

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ID
#2629871 Review #2629871 is a subjective opinion of poster.
Location
Hays, Kansas
Service
Vyve Broadband Internet Service
Cons
  • Service constantly going out
  • Overpriced
  • We go down on the phone and internet at least once a week
Loss
$3000
Preferred solution
Price reduction

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New Reviewer

Overcharged for disconnected service

I went to their local office on June 17 and returned their equipment and asked to cancel their service.I received a billing the next week for the month of June 15-July 14 for a full month.

User's recommendation: stay clear of this slipshod outfit.

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ID
#2625875 Review #2625875 is a subjective opinion of poster.
Loss
$216
Preferred solution
Full refund

Outage

The internet service goes out every other day I understand that problems may come up every now and then but I am in college and I cant keep having the internet go out
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ID
#2624703 Review #2624703 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Replacing modem

What happened to customer support my modem died and all I can get from your customer support line is make a payment. I have used this number before and I know it reached a real customer support staff. Quit hiring people whose claim to fame is being a member in a circle jerk and get a tech support option back on your phone system.

User's recommendation: Don’t have tech problems because you will loose a lot of time in your life trying to figure out how to reach tech support.

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ID
#2605607 Review #2605607 is a subjective opinion of poster.
Service
Vyve Broadband Internet Plan
Pros
  • When it works it is great
Cons
  • Idiots
Preferred solution
A customer support number that has tech support staff.

Service timing

I was not upset with this Vyve experience. It was really the opposite. I had requested a transfer of service from the house I was selling. The service was scheduled for 8:00 a.m. to 12:00 noon. I called after the noon time passed and your service people located the tech and conveyed he would be delayed. His delay was caused by having to cover for another technician who did not show up for owrk

User's recommendation: absolutely use Vyve. You have the best internet in the business. The fact Covid has cut your work force is no major issue. Everyone in the country is having the same or worse issues. Please keep working with Small Town USA. You have my support!

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ID
#2599363 Review #2599363 is a subjective opinion of poster.
Location
Durant, Oklahoma

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New Reviewer

Very unhappy

They came out and installed my box they were supposed to bring two boxes because I have two TVs but they only brought one box now they want to charge me a service call to bring out another box and that's just not right
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ID
#2572346 Review #2572346 is a subjective opinion of poster.
Service
Vyve Broadband Installation
Preferred solution
Let the company propose a solution
New Reviewer

No person to talk about what I need to do.

Moving building under cable. Cable is too low. Please let me speak to a person. I hate your recordings
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ID
#2484967 Review #2484967 is a subjective opinion of poster.
Service
Vyve Broadband Customer Care
Preferred solution
To be able to talk to someone not a machine. Have a situation where we need to move a building where the cable is and it is too low. What can we do. Can a tech come lengthen it so we can raise it upon the building

Never works right

Vyve why don't you get your satellite by wire fixed I'm not paying these high *** prices to see a bunch of colored lines and square's and garbled up talk cable my *** it's satellite by wire I got cable to get away from this *** I guess I'll quit paying these high *** prices and go back to satellite

User's recommendation: Don't get it stay with satellite waste of money.

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ID
#2389505 Review #2389505 is a subjective opinion of poster.
Location
Douglas, Georgia
New Reviewer

Internet is always down

Internet service works approximately half of the time.

User's recommendation: Choose another provider.

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ID
#2364174 Review #2364174 is a subjective opinion of poster.
Service
Vyve Broadband Internet Plan
Cons
  • Very poor service
  • Value vs reliabilty
Preferred solution
Price reduction

Years of bad service

Among many other things, CBS on Vyve here in Louisiana has been almost unwatchable. Today I get to enjoy a footfall game with Spanish game call. Usually its English and Spanish at same time. Pixelated picture during every sporting event for two years straight. Pretty crazy and extremely sucky. Not too cool to pay for internet speeds I have never had the pleasure to use.

User's recommendation: Get ATT or dish.

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1 comment
#2014879

Man im in the North Sulphur area and its just as bad. I HATE VYVE

ID
#2345108 Review #2345108 is a subjective opinion of poster.
Cons
  • No service non stop issues
Preferred solution
Deliver product or service ordered
New Reviewer

Customer service

I live in Shawnee, OK and as much as the last installers did a horrible job, they sent another installer out today---Dennis was great!! He should be commended for a job well done!!!
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ID
#2343880 Review #2343880 is a subjective opinion of poster.
Location
Shawnee, Oklahoma

Outage

CBS is our favorite channel, but it goes in and out frequently. Also, the young man who came by a while back said someone would be by to give us a new cable box for outside.
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ID
#2329952 Review #2329952 is a subjective opinion of poster.
Location
Westlake, Louisiana

Another outage

Internet has gone down several times today, as it is right now, im so sick of this, vyve is the worst isp i have ever had to deal with, i am going to find a new one, average a week down every month

User's recommendation: Stay away from vyve.

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ID
#2285141 Review #2285141 is a subjective opinion of poster.

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